For the purpose of minimizing spelling errors, please take the advantages of online purchase. With your registered online account, you will be able to view the prices, check the status of your current order, and the history of your previous orders as well.

For institutional purchase order, customers should contact your purchasing department to check if Doccol has already been listed as one of your institute's vendors, if not, customers should urge your purchasing department to contact Doccol for setting up a vendor account.

Online order/Quote:

1. Logon www.doccol.com.
2. Create an account if you are a new customer.
3. Login your account.
4. Select products and add to shipping cart.
   
5. Update/update product(s) quantity.
6. Verify/change shipping address.
7. Select your preferred shipping method.
8. Verify/change billing address.
9. Select your preferred payment method, type in related information such as credit card information or PO number.
10. Review information, confirm your order, or get a formal web quote.

Order/Quote by fax/email:

1. Logon www.doccol.com.
2. Select products and add to shipping cart.
3. Verify/update product quantity.
4. Send product information and details shipping/billing information to Doccol requesting for a formal quote or proforma invoice OR placing a formal order.
   
5. For ordering, you may use your institutional purchase order sheet with English translation or fill out Doccol order sheet (Doccol order form) in English,  and send it via fax (1-888-893-5285) or Email to Doccol Corporation, stating clearly about your shipping/billing information and payment method, providing a fax number, or email address.
6. Inform Doccol Corp how to confirm your order.

Get more for a bundle order:

Get additional 5-10% discount by a bundle order of MCAO sutures and microcatheters/surgical tools, refer to discount policy page for details.

Modify an order that has been placed:

You may modify your order if the order has not been shipped. You can only ask for return or exchange if the order has already been shipped by contacting Doccol.

To modify your order, you may simply call or send an email to Doccol, or you may do it online by adding comments to your order inside your account. To add comments to your order online please follow below the steps:

1. Login your account at https://www.doccol.com/login.php; use button "Password forgotten? Click here." below the "password" line on the login page to reset your password if you don't know your password.
2. Open order history by clicking "view" button in "Overview" section;
3. On the order history page, scroll down to the bottom, input your comments in the window "Add Comments or Questions to this Order";
4. Click "Update" button to submit your comments.

Provide credit card information, correct a credit card error or securely upload credit card information:

You may call Doccol to provide your card information, correct an error with your card, or you may split your card information and send them to us separately via email or fax. You may also securely upload your credit card information inside your account by adding an encrypted comment to your order, follow the below steps for doing this:

1. Login your account at https://www.doccol.com/login.php; use button "Password forgotten? Click here." below the "password" line on the login page to reset your password if you don't know your password.
2. Open order history by clicking "view" button in "Overview" section;
3. On the order history page, scroll down to the bottom, input your credit card information in the window "Add Comments or Questions to this Order";
4. Check the option "Encrypt Contents ", and click "Update" button to submit. Your card information will be encrypted in a special way which can only be read by you and admin on doccol website.